Privacy Policy

Purpose of this policy

This policy describes how we collect and use personal data about you , in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act and any other national implementing laws, regulation and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

About us

PDR Plumbing & Heating is a plumbing business specialising in plumbing, heating, and leak detection solutions.

Due to the nature of our business, we may collect clients’ personal details to fulfill our client contracts.

Instances where we may use or share your data include:

• For the purpose of restoration works (e.g., plumbing works)
• For plumbing works
• To replace or repair fixtures and/or fittings
• Plumbing or electrical works
• To carry out our obligations arising from any agreements between our clients and us
• To notify you about any changes to our services

How We Store Your Personal Data

We have implemented reasonable and appropriate security measures to prevent accidental loss, unauthorised access, alteration, or disclosure of your personal data. Additionally, we restrict access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will process your personal data only on our instructions and are bound by confidentiality obligations.

We have established procedures to address any suspected data security breaches, and if legally required, we will notify you and the relevant regulatory authorities of such breaches.

Record Retention

We will retain your personal data only for as long as necessary to fulfill the purpose for which it was collected. When determining the appropriate retention period for your personal data, we consider the following factors:

• The requirements of our business and the services provided
• Any statutory or legal obligations
• The original purpose for collecting your personal data
• The lawful basis for processing your data
• The types of personal data collected
• Whether the processing purpose could reasonably be achieved through other means.

Contact Us

If you have any questions regarding this policy or need to make an access request, please contact our Data Protection Officer at 02080374333.

GDPR Statement of Commitment to Compliance (May 2018)

We take the protection of our clients’, policyholders’, and employees’ personal data seriously, and we are fully compliant with the Data Protection legislation, including the General Data Protection Regulation (GDPR).

For more information on the upcoming GDPR legislation, you can visit the ICO website at www.ico.org.

As part of our GDPR compliance program, we have undertaken the following steps:

• Conducted training for key stakeholders and staff members at Prime Disaster Response Ltd.
• Implemented end-user awareness training for our staff.
• Completed a GDPR gap analysis.
• Updated privacy statements and all other data protection policies.
• Modified legal contracts to include new GDPR clauses.
• Created a data processor agreement for clients.
• Conducted a data mapping exercise.

PDR Plumbing and Heating Ltd is deeply committed to data protection and collaborates with our partners to ensure ongoing compliance.

For further information regarding PDR Plumbing & Heating Ltd’s commitment to GDPR, please email enquiries@pdrplumbing.co.uk and include “GDPR” in the subject field.